20 Years in Translation Industry
In 2014, Baltic Media Ltd. celebrates its 20th anniversary. The company was founded in 1994 as the Swedish company's subsidiary. During its 20 years of operation the company has proved itself as a market leader providing quality language services in the Northern Europe.
The results of 2013 will constitute Baltic Media a good start in the anniversary year. In late 2013 Baltic Media team looked back at its accomplishments during the year, discussed whether its goals had been reached and promises kept, and set new ones in order to better meet the needs of its customers.
As last year was a success for us we would like to bring some facts and numbers about the work we did.
404 New Customers from 34 Countries Around the World
Our Marketing manager's goal was to get more than one new customer per day and he succeeded. Marketing activities carried out in 2013, 2012 and even in 2011 helped Baltic Media Ltd to strengthen its positions in key target markets – USA, Scandinavia and Baltics as well as to reach new markets and places around the globe.
TOP Countries our Customers are Based in
- United Kingdom
- United States
Positive Customer Feedback – Average 4.70 out of 5 Stars
This was the first year we integrated new customer feedback platform to get customer feedback after each project. On average, we received 4.70 out of 5, which is acceptable yet there is still room for improvement to earn the remaining 0.3 stars. This will be our main goal for the year 2014.
In 2013, the total number of projects we managed was 5024, which is close to the number of projects we did in 2012. These projects were definitely bigger, more time consuming, knowledge and technology demanding. We could say that we are growing along with our clients, their needs and requirements.
Each project manager completed 628 projects, i.e. approximately 52 projects per month. The number is not as large as for some other industry companies but we focus on quality rather than quantity.
TOP 10 Target Languages
Last year we also managed an impressive number of different language combinations. Most popular of our target languages:
- Swedish [SV]
- Finnish [FI]
- Danish [DA]
- Norwegian [NO]
- Latvian [LV]
- English [EN]
- Estonian [ET]
- Polish [PL]
- Dutch [NL]
- Lithuanian [LT]
1794 Proofed Providers
As a result of our vendor database test performed by our new Vendor manager Anna Pelēkzirne, it grew by 24% and reached the number of 1794 language providers. Since they are located all around the world, they are available to handle any volume of work at any time.
2158 Questions were Answered
In 2013, we already informed about the new online chat option where any customer and provider can ask any language related question. We could never imagine that so many questions would be asked. Almost 6 questions per day were answered mostly from new customers. If there is an unanswered language project related question – ask it any time at www.balticmedia.com.
Tomorrow is the first blank page of a 365-page book. Let's write a good one. Baltic Media team will do its best to help its customers make the book of 2014 successful both locally and globally.