Active and Powerful Customer Service

Baltic Media Personnel Training

From13 to 15 July 2007 Svente Manor, which is located not far from the second largest city of Latvia – Daugavpils, hosted the regular Baltic Media staff training seminar devoted to knowledge and skills development on issues of communication theory and practise.

The seminar turned into a successful team-building event.

Participants talked over and discussed the following topics:

* Commercial effects of communication;           

* How to leave a good impression about the company while communicating with a customer;

* How to effectively manage multilingual projects;

* Effective methods of stress management;

* How to develop and maintain relationship with a customer so that he becomes a regular and loyal customer;

* How to communicate with a customer over the phone, through e-mail, Skype and in person. Presentation of our services etc.

Practical skills were improved during the video practise "Active and powerful customer service".

The seminar was highly evaluated by the participants themselves.

Jevgenija Lazuta, Senior Project Manager, "I'm so delighted that I had a chance to participate in the seminar and would like to point out its warm and friendly atmosphere."

Sandra Veinberga, Personnel Training Project Manager stressed, "Now we are even better armed to help customers with all their language and communication problems."

The word "armed" was meant both figuratively and in its direct meaning as the staff of Baltic Media had their picture taken in the museum of tanks, which is located at the seminar venue, with the WWII armoured military vehicles both Soviet and American on the background.

Pictures: Moments from the seminar.